All of the products showcased throughout www.scentspottrading.my are 100% original / authentic, same as mall. We only carry genuine brand name perfumes, colognes and beauty products. Absolutely no imitations or knock-offs.
Q2. How do purchase my order on the site?
To order your purchase :-
Click “Add to cart” button on the products you wish to purchase.
Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
From here, you need to select your shipping methods and click “next” button.
Next you'll need to choose your payment method then click “next” button.
After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
Click “Confirm Order” to complete the order.
Q3. What are the payment methods available?
Scent Spot Trading offers various kind of Payment Methods as shown below :-
Via Maybank2uPay (Online Banking through maybank2u) - 0% Fees
Manual Online Transfer / Cash Deposit
Via Manual Payment
Installment (2x payment)
Via Installment (2x Payment) - Contact us for more details
Q4. How to change my account personal information and shipping address?
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q5. I forgot my Password for my account. What should I do to retrieve it?
Click on “Lost Password?” and fill your email that used to register the account in the box.
Click Submit.
A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q6. Can I cancel an existing order that have been made?
Please send an email to our customers service email at support@scentspottrading.my with the message title “Request to cancel order” in order to inform us about the cancellation order.
Orders that are in shipping or shipped will not be cancel.
Q7. What is the product's transaction currency?
All products transaction currency will be done in MYR.
Q8. How long does the delivery usually takes?
Delivery Method: Courier Service by Pos Laju
Timing: Usually will takes about Two (2) to Five (5) Working Days (Within Malaysia)
Q9. What is the difference between Pure Perfume, Eau de Parfum, Eau de Toilette, and Eau de Cologne?
Those categories can be differentiated by the concentration of the oils / essential oils in the fragrance. The sequence of the concentrations is as follows (high to low):-
Pure Parfum / Parfum / Solid Perfume
Eau de Parfum
Eau de Toilette
Eau de Cologne / Cologne
The level of concentration of the perfume will not have any impact on its longevity. The longevity of a perfume is highly dependent on the consumer’s skin, weather, routine activity (indoor or outdoor), and body chemistry.
Q10. What is a Tester Unit?
Tester units are produced mainly for marketing purposes. Rumors say that the tester unit will usually last longer than New in Box's stock. Theoretically, it is true because the tester unit must be at the highest quality in terms of scent in order to attract new customers to buy the product. Realistically, the tester unit and the new box are actually just the same. This tester unit also does not mean that it has been used. NO, these tester units are brand new (never been used).
The difference is only on the following salient points: -
Tester Units have Tester Packaging (a white or brown box) that states ‘Tester Not for Sale’.
Most of the tester unit will not have a cap and sometimes a box due to the companies of the fragrance trying to control / cut the cost and also to fit its marketing purposes (not selling).
Above all, the tester units will also be slightly cheaper than the new-in-box stock.
Q11. How can I keep my fragrance from going bad?
Keep the fragrances away from heat or sunlight.
Keep the fragrances in a cool, dry area (at room temperature).
Don’t put the fragrances in the fridge (due to rumors that it will give a better result in terms of performance, nonetheless, this will only damage the particles or molecules in that fragrance).
Q12. Did perfume / fragrances have expiry date?
Theoretically, perfume does not expire; it only deteriorates (meaning it is no longer fresh but can still be used without harm). The shelf life of perfume or which are good to use or "fresh to use" is three (3) to five (5) years after the first spray, opened or exposed.
Realistically, all of the fragrances made today are basically alcohol-based. Wise old men once said, The longer you keep the alcohol, the better it will taste. In our world today, yes, we can’t see people throwing out their fragrance or cosmetic product due to its expiration date. Plus, they might have collections that date back more than 5 years. That's the fact.
Q13. How to spot Fake Perfume?
This is an excellent question that is difficult to answer.Many people are easily fooled by irresponsible sellers who claim that their items are authentic.
Here are some tips:
Make sure that the seller offers Cash on Delivery or Self-Pickup so that you may check your item before you buy.
Have a look at the seller’s reputation or feedback from their customers (make sure it is legit).
The packaging of the perfume has to be the same as the one you buy in a mall or at a counter. The size, the font style, the spacing of the words, the spelling, and the printed quality must be exactly as accurate as the mall one. Please keep in mind that the fragrance companies frequently change their box designs in response to the innovations they make.
The cap of the perfume must be of good quality. Most of the fake perfume comes with a cheap-looking cap. So feel it!
The bottle itself can be detected if it is fake. You have to make sure that it has the same color, design, size, etc.
Make sure you are familiar with the product that you want to buy (meaning you have previously bought the same item in a mall or at a counter) so that you can detect if there is a difference in terms of smell and performance. Please take note also that the fragrance will have a slight difference in smell and performance if the manufacturer changes the formulation of the fragrance. In other words, what you could smell five (5) years ago will not be the same as what you can smell now. You can also google "why manufacturers change the formulation of a fragrance". Even big brands like Chanel and Christian Dior reformulated their fragrances.
You may want to shake your bottle of perfume to see whether it will result in a bubbly form (the traditional way in order to prove that the fragrance contained alcohol). However, this way will not work anymore since fake perfume nowadays also contains alcohol.
Every perfume comes with a unique product code. The codes shown at the bottom of the perfume’s bottle and box should be tallied with each other. You may also want to check the manufacturing date or year of the perfume produced with the code stated. But be very careful; different websites will result in a different manufacturing date. Meaning to say, it will not give a 100% accurate answer, but it can only act as guidance; additionally, fake perfume in the market today also copied these codes.
The longevity of a perfume is highly dependent on the consumer’s skin. If your skin is compatible with the perfume, then surely it will last longer. Eau de Parfum or Eau de Toilette will not promise anything, especially in terms of longevity. Some consumers are expecting that all authentic perfumes will last longer. Well, this is 100% not true. You have to learn more about the perfume world, then you will come to know that some perfumes might last for four (4), five (5), six (6), etc. hours, depending on your body chemistry.
Q14. What are the types of Fake Perfumes that we have in the market today?
There are several types of fake perfume on the market today, mainly are: -
Original Singapore (Fake Perfume)
Original Dubai (Fake Perfume)
Original Reject (Fake Perfume)
China Grade (Fake Perfume)
AAA Grade (Fake Perfume)
Q15. When will my order be shipped out?
Every payment / purchase / order made before 10:00 p.m. daily will be shipped the following day (working day Monday-Friday).
For example, if you purchase at 11:00 p.m. (after 10:00 p.m.) on Friday, your shipment will be on Monday.
Q16. How to do self-pickup?
If your address is located within the Klang Valley, the option of 'self-pickup' will be available, and you may select that option instead of the shipping option. Proceed to checkout and make payment as usual. Our team will contact you shortly and provide you with the exact pickup point and location.
To take note:
Self-Collection Hours (by Appointment):
Weekdays: 9:00pm-12:00am
Weekend: 9:00am-12:00am
Q17. I still have doubts!
Sorry that we're unable to clear your doubts on the FAQ page. Please kindly send us an email at support@scentspottrading.my for us to clear your doubts.
