Q1. Are all your products genuine?
All of the products showcased throughout www.scentspottrading.my are 100% original / authentic, same as mall. We only carry genuine brand name perfumes, colognes and beauty products. Absolutely no imitations or knock-offs.
Q2. How do purchase my order on the site?
To order your purchase :-
Q3. What are the payment methods available?
Scent Spot Trading offers various kind of Payment Methods as shown below :-
Via Ipay88 (Atome | BNPL | Credit / Debit Card | eWallet | FPX | Paypal) - 0% Fees
Via Maybank2uPay (Online Banking through maybank2u) - 0% Fees
Via Manual Payment
Via Installment (2x Payment) - Contact us for more details
Q4. How to change my account personal information and shipping address?
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q5. I forgot my Password for my account. What should I do to retrieve it?
Q6. Can I cancel an existing order that have been made?
Q7. What is the product's transaction currency?
All products transaction currency will be done in MYR.
Q8. How long does the delivery usually takes?
Delivery Method: Courier Service by Pos Laju
Timing: Usually will takes about Two (2) to Five (5) Working Days (Within Malaysia)
Q9. What is the difference between Pure Perfume, Eau de Parfum, Eau de Toilette, and Eau de Cologne?
Those categories can be differentiated by the concentration of the oils / essential oils in the fragrance. The sequence of the concentrations is as follows (high to low):-
The level of concentration of the perfume will not have any impact on its longevity. The longevity of a perfume is highly dependent on the consumer’s skin, weather, routine activity (indoor or outdoor), and body chemistry.
Q10. What is a Tester Unit?
Tester units are produced mainly for marketing purposes. Rumors say that the tester unit will usually last longer than New in Box's stock. Theoretically, it is true because the tester unit must be at the highest quality in terms of scent in order to attract new customers to buy the product. Realistically, the tester unit and the new box are actually just the same. This tester unit also does not mean that it has been used. NO, these tester units are brand new (never been used).
The difference is only on the following salient points: -
Q11. How can I keep my fragrance from going bad?
Q12. Did perfume / fragrances have expiry date?
Theoretically, perfume does not expire; it only deteriorates (meaning it is no longer fresh but can still be used without harm). The shelf life of perfume or which are good to use or "fresh to use" is three (3) to five (5) years after the first spray, opened or exposed.
Realistically, all of the fragrances made today are basically alcohol-based. Wise old men once said, The longer you keep the alcohol, the better it will taste. In our world today, yes, we can’t see people throwing out their fragrance or cosmetic product due to its expiration date. Plus, they might have collections that date back more than 5 years. That's the fact.
Q13. How to spot Fake Perfume?
This is an excellent question that is difficult to answer.Many people are easily fooled by irresponsible sellers who claim that their items are authentic.
Here are some tips:
Q14. What are the types of Fake Perfumes that we have in the market today?
There are several types of fake perfume on the market today, mainly are: -
Q15. When will my order be shipped out?
Every payment / purchase / order made before 10:00 p.m. daily will be shipped the following day (working day Monday-Friday).
For example, if you purchase at 11:00 p.m. (after 10:00 p.m.) on Friday, your shipment will be on Monday.
Q16. How to do self-pickup?
If your address is located within the Klang Valley, the option of 'self-pickup' will be available, and you may select that option instead of the shipping option. Proceed to checkout and make payment as usual. Our team will contact you shortly and provide you with the exact pickup point and location.
To take note:
Self-Collection Hours (by Appointment):
Q17. I still have doubts!
Sorry that we're unable to clear your doubts on the FAQ page. Please kindly send us an email at firstname.lastname@example.org for us to clear your doubts.