Q1. Are all your products genuine?
All of the products showcased throughout www.scentspottrading.my are 100% original / authentic, same as mall. We only carry genuine brand name perfumes, colognes and beauty products. Absolutely no imitations or knock-offs.
Q2. How do purchase my order on the site?
To order your purchase :-
Q3. What are the payment methods available?
Scent Spot Trading offers various kind of Payment Methods as shown below :-
Via Ipay88 (FPX / Pay Pal / E-Wallet) + Varies Transaction Fees
Via Maybank2uPay (Online Banking through maybank2u) + RM1.50 Fee
Via Manual Payment + 0% Transaction Fee
Via Installment (2x Payment) - Contact us for more details
Q4. How to change my account personal information and shipping address?
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q5. I forgot my Password for my account. What should I do to retrieve it?
Q6. Can I cancel an existing order that have been made?
Q7. What is the product's transaction currency?
All products transaction currency will be done in MYR.
Q8. How long does the delivery usually takes?
Delivery Method: Courier Service by Pos Laju
Timing: Usually will takes about Two (2) to Five (5) Working Days (Within Malaysia)
Q9. What is the difference between Pure Perfume, Eau de Parfum, Eau de Toilette, and Eau de Cologne?
Those categories can be differentiated with the concentration of the oils / essential oils in the fragrance. The sequence of the concentration are as follow (high to low):-
The level of concentration of the perfume will not giving any impact to the longevity. The longevity of a perfume is much highly depending on the consumer’s skin, weather, routine activity (indoor or outdoor) and body chemistry.
Q10. What is a Tester Unit?
Tester Units are produced mainly for the marketing purposes. Rumors says that the tester unit will usually last longer than the New in Box's stock. Theoretically, it is true due to the tester unit must be at the highest in terms of quality of scent in order to attract new customer to buy the product. Realistically, the tester unit and the new in box are actually just the same. This tester unit also does not mean that it has been used. NO! this tester units are the Brand New (has not been used).
The difference is only on the following salient points: -
Q11. How can I keep my fragrance from going bad?
Q12. Did perfume / fragrances have expiry date?
Theoretically, perfume does not expiry, it only deteriorates (meaning not fresh, but still can be used with no harm). The period of perfume's shelf life or which are good to use or "fresh to use" are between three (3) to Five (5) years after the first spray or opened or exposed.
Realistically, all of the fragrances made up today are basically alcohol basis. Wise old men once said, the longer you keep the alcohol, the better it will taste. In our world today, yes we can’t see people throwing out their fragrance or cosmetic product due to it’s expiration date. Plus they might have collection which aged for more than 5 years. So don’t be so naive.
Q13. How to spot Fake Perfume?
This is a very good yet hard to answer. Many people are easily been fooled by irresponsible seller who claimed that their items are Authentic.
Here are some tips: -
Q14. What are the types of Fake Perfumes that we have in the market today?
There are several types of fake perfume in the market today, mainly are: -
Q15. When will my order be shipped out?
Every payment / purchase / order made before 10:00pm daily, the shipment will be on the next day (working day Monday-Friday)
For Example: If you purchase at 11:00pm (after 10:00pm) on Friday, your shipment will be on next Monday
Q16. How to do self-pickup?
If your address located within the Klang Valley, the option of 'self-pickup' will be appeared and you may select that option instead of shipping option. Proceed to checkout and make payment as usual, our team will contact you shortly and will provide you with the exact pickup point / location.
To take note:-
Self Collection Hours (by Appointment): -
Q17. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to firstname.lastname@example.org for us to clear your doubts.