All of the products showcased throughout www.scentspottrading.my are 100% original / authentic, same as mall. We only carry genuine brand name perfumes, colognes and beauty products. Absolutely no imitations or knock-offs.
Q2. How do purchase my order on the site?
To order your purchase :-
Click “Add to cart” button on the products you wish to purchase.
Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
From here, you need to select your shipping methods and click “next” button.
Next you'll need to choose your payment method then click “next” button.
After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
Click “Confirm Order” to complete the order.
Q3. What are the payment methods available?
Scent Spot Trading offers various kind of Payment Methods as shown below :-
Payment Gateway (1) - Not Recommended
Via Ipay88 (FPX / Pay Pal / E-Wallet) + Varies Transaction Fees
Payment Gateway (2) - Super Recommended
Via Maybank2uPay (Online Banking through maybank2u) + RM1.50 Fee
Manual Online Transfer / Cash Deposit
Via Manual Payment + 0% Transaction Fee
Installment (2x payment)
Via Installment (2x Payment) - Contact us for more details
Q4. How to change my account personal information and shipping address?
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q5. I forgot my Password for my account. What should I do to retrieve it?
Click on “Lost Password?” and fill your email that used to register the account in the box.
Click Submit.
A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q6. Can I cancel an existing order that have been made?
Please send an email to our customers service email at support@scentspottrading.my with the message title “Request to cancel order” in order to inform us about the cancellation order.
Orders that are in shipping or shipped will not be cancel.
Q7. What is the product's transaction currency?
All products transaction currency will be done in MYR.
Q8. How long does the delivery usually takes?
Delivery usually will takes about Two (2) to Five (5) Working Days (Within Malaysia)
Q9. What is the difference between Pure Perfume, Eau de Parfum, Eau de Toilette, and Eau de Cologne?
Those categories can be differentiated with the concentration of the oils / essential oils in the fragrance. The sequence of the concentration are as follow (high to low):-
Pure Parfum / Parfum / Solid Perfume
Eau de Parfum
Eau de Toilette
Eau de Cologne / Cologne
The level of concentration of the perfume will not giving any impact to the longevity. The longevity of a perfume is much highly depending on the consumer’s skin, weather, routine activity (indoor or outdoor) and body chemistry.
Q10. What is a Tester Unit?
Tester Units are produced mainly for the marketing purposes. Rumors says that the tester unit will usually last longer than the New in Box's stock. Theoretically, it is true due to the tester unit must be at the highest in terms of quality of scent in order to attract new customer to buy the product. Realistically, the tester unit and the new in box are actually just the same. This tester unit also does not mean that it has been used. NO! this tester units are the Brand New (has not been used).
The difference is only on the following salient points: -
Tester Unit have a Tester Packaging (White or Brown Box) which stated ‘Tester Not for Sale’.
Most of the tester unit will not have a cap and sometimes box due to the companies of the fragrance are trying to control / cut the cost and also to fit it’s marketing purposes (not selling).
Above all, the tester units are also will be slightly cheaper than the New in Box stock.
Q11. How can I keep my fragrance from going bad?
Keep the fragrances away from the heat or sunlight.
Keep the fragrances in a cool and dry area (with room temperature)
Don’t put the fragrances in a fridge (due to rumors say that it will give a better result in terms of performance, nonetheless this will only damage the particles or molecules in that fragrance)
Q12. Did perfume / fragrances have expiry date?
Theoretically, perfume does not expiry, it only deteriorates (meaning not fresh, but still can be used with no harm). The period of perfume's shelf life or which are good to use or "fresh to use" are between three (3) to Five (5) years after the first spray or opened or exposed.
Realistically, all of the fragrances made up today are basically alcohol basis. Wise old men once said, the longer you keep the alcohol, the better it will taste. In our world today, yes we can’t see people throwing out their fragrance or cosmetic product due to it’s expiration date. Plus they might have collection which aged for more than 5 years. So don’t be so naive.
Q13. How to spot Fake Perfume?
This is a very good yet hard to answer. Many people are easily been fooled by irresponsible seller who claimed that their items are Authentic.
Here are some tips: -
Make sure that the seller is providing Cash on Delivery or Self-Pickup so that you may check your item before you buy.
Have a look at the seller’s reputation or feedback by their customers (make sure it is legit).
The packaging of the perfume has to be the same as the one you buy in mall or at counter. The size, the font style, the spacing of the words, the spelling, the printed quality must be exactly accurate as the mall one. Please also take note that the company of the fragrances are often change their box design due to the innovation made.
The cap of the perfume must be in a good quality. Most of the fake perfume comes with cheap-like cap. So Feel it!.
The bottle itself can be detected if they were fake. You have to make sure that it has the same colour of the bottle, design, size, etc.
Make sure you are familiar with the product that you want to buy (meaning you have previously bought the same item in mall or at counter) so that you can detect if they have a difference in terms of smell and performance. Please take note also that the fragrance will have slightly difference in smell and performance if the manufacturer change the formulation of the fragrance. In other words, what you had smell five (5) years back will not be the same as what you have now. You can also google “Why manufacturer change the formulation of a fragrance”. Even big brand like Chanel and Christian Dior reformulated their fragrances.
You may want to shake your bottle of perfume to see whether it will resulted a bubbly form (traditional way in order to prove that the fragrance contained the alcohol). However, this way will not 100% work anymore since fake perfume nowadays also contained alcohol.
Every perfume comes with a unique product code. The code shown at the bottom of the perfume’s bottle and box should be tallied to each other. You may also want to check the manufacturing date / year of the perfume been produced with the code stated. But be very careful, different website will be resulted to a different manufacturing date. Meaning to say it will not give a 100% accurate answer, but it can only act as guidance and additionally, fake perfume in the market today also had copied these codes.
Longevity of a perfume is highly dependable towards consumer’s skin. If your skin is suitable with the perfume, then surely it will last longer. Eau de Parfum or Eau de Toilette will not promise anything especially in terms of longevity. Some consumers are expecting that all Authentic Perfume will last longer. Well, this is 100% not true. You have to explore more about the Perfume World, then you will come to know that some perfume might last about Four (4), Five (5), Six (6)… etc hours, depending on your body chemistry.
Q14. What are the types of Fake Perfumes that we have in the market today?
There are several types of fake perfume in the market today, mainly are: -
Original Singapore (Fake Perfume)
Original Dubai (Fake Perfume)
Original Reject (Fake Perfume)
China Grade (Fake Perfume)
AAA Grade (Fake Perfume)
Q15. When will my order be shipped out?
Every payment / purchase / order made before 10:00pm daily, the shipment will be on the next day (working day Monday-Friday)
For Example: If you purchase at 11:00pm (after 10:00pm) on Friday, your shipment will be on next Monday
Q16. How to do self-pickup?
If your address located within the Klang Valley, the option of 'self-pickup' will be appeared and you may select that option instead of shipping option. Proceed to checkout and make payment as usual, our team will contact you shortly and will provide you with the exact pickup point / location.
To take note:-
Self Collection Hours (by Appointment): -
Weekdays: 9:00pm-12:00am
Weekend: 9:00am-12:00am
Q17. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to support@scentspottrading.my for us to clear your doubts.
